Complaints
How to handle problems during and after buying your first home. Articles explain complaint procedures for estate agents, utilities, tradespeople and small claims.
Complaints About HIPS
Estate agents must now join redress schemes to handle complaints about property misrepresentation and disputes.
Complaints About Tradespeople
How to find trustworthy tradespeople and avoid hiring cowboys for your home repairs.
Complaints with the Buying System
When things go wrong buying a property, you have options for dealing with complaints about agents, surveyors, solicitors and conveyancers.
Dealing with Bad Service in the Utilities Sector
Keep track of your utility bills and metre readings to spot problems early, and check your tariffs match what you agreed to.
The Procedure for Making Small Claims
Take a faulty product or bad service to small claims court only after trying to resolve it directly with the supplier first.